The perception of many people of the digital age is that we’re being propelled through rapid changes at an unprecedented pace. Many of the innovations of the digital age, from smartphones to electric vehicles to robotics, have replaced older technologies or introduced new ones. Money, one of the basic components of commerce for approximately 5, 000 years, is being similarly transformed into a digital form. It’s a historical moment with major implications for every human, every business and every government.

The pandemic’s devastating effect on retail motivated many local retailers to change their business models significantly. In the process, many discovered new methods to engage and attract new customers and created businesses better prepared for future crises. Despite many consumers eagerly returning to in-store shopping, retailers face a new set of challenges. Supply-chain issues and a lack of sufficient inventory have created a frustrating situation for retailers since they can’t serve consumer demand.

Despite the lingering impact of the COVID-19 virus, a substantial increase in inflation and the war in Ukraine and other world and national events, American consumers plow ahead, continuing their decades-long role as the drivers of the US economy. Although negative news often receives almost all the headlines, it’s important to emphasize the March 2022 unemployment rate was 3.6%, the lowest since February 2020, and March 2022 retail sales increased 8.4% YOY and 18% from March 2020.

As the media world and brands and retailers rsquo; ad spending becomes ever-more complex, competition is fierce, but more collaboration is required so everyone in that competitive arena can succeed. The expansion of media channels to engage with consumers more effectively and efficiently has diluted audiences on some of those channels, but agencies and advertisers have more pathways to reach targeted consumers, which is a positive trend.

Convenience stores did their best to remain convenient to customers during the pandemic; however, the abrupt change to many people’s work schedules and their reluctance to shop inside stores disrupted the entire convenience store model. With fewer people working and remaining at home, the demand for motor fuel declined significantly. Similar to many other local businesses, convenience stores have continued to face labor challenges and supply-chain issues.

Since its inception, television’s journey across the media landscape has been steady and relatively smooth. More recently, however, the media landscape has changed and television has had to adjust its course. That journey into the future will be an exciting ride because of the many new opportunities the changes in viewing habits, advertisers’ needs and technology will create for content creators and ad sales teams.

Once upon a time, there was “health, ” well understood by most Americans. “Wellness, ” however, was a somewhat vague term not fully understood and seemed to be limited to health spas and retreats and various New Age philosophies and questionable treatments. The pandemic has changed that relationship, elevating wellness on par with health and creating an equal partnership in the minds of millions more Americans and people across the globe. Make no mistake, health & wellness is a global trend, almost a phenomenon.

Radio is facing the challenges of streaming services, new sources of digital audio content and podcasting. Radio’s business challenges are more complex, including heated debates about deregulation and traditional infighting among broadcast companies and local stations. As Facebook and others actively develop the “metaverse, ” the audio medium will expand even further. Radio must present a united front to be fully integrated into any future metaverse while maintaining its unique position for listeners and advertisers.

In our rush to stereotype and pigeonhole living, breathing humans for a variety of reasons, members of Generation X have been designated with the birth years of 1965–1980, or 41 to 56 years of age as of 2021. There may be fewer members of Generation X than other generations, but they are a very valuable consumer group because of their career status, above-average income and a focus on family life, among other characteristics.

Businesses and media in all their forms are preparing for what comes next. Some will stumble into that future, others will accelerate and others will remain steadfast – always familiar, comforting and welcoming. TV is the best example of the latter. TV is not immune to the popularity of streaming video services and content accessible from many devices, but it remains too healthy to succumb. TV is still the most trusted or one of the most trusted advertising media.

The fundamental purpose and goal of sales and sales management haven’t changed, but the sales process must adjust, and often significantly, to the unique experience of the pandemic and what the post-pandemic period will become. For media sales, specifically, the challenge is regaining an understanding of today’s local economy. Many local businesses/advertisers have closed their doors permanently or have had to change their business model, often radically.

Every human wants a return to some form of normalcy, but it will be a “new normal.” Many reports and analyses indicate the second quarter of 2021 is when the “new normal” will start to take hold and then accelerate during the second half of 2021 and into 2022. Many economists in the private and public sectors are forecasting a booming economy, both globally and for the US. Some predict the boom of 2021+ will rival the boom years of the mid-1980s.

Understanding today’s consumers is crucial for brands, retailers – and media sales AEs. New niches of consumers are being added to the American “melting pot, ” bringing their cultural influences, spending behaviors and media choices into the marketplace. New technologies are helping, such as NextGen TV, which will make it easier for local retailers, but especially minority businesses, to engage with neighborhood audiences who are more likely to buy their products and services.

It may be a metaphorical stretch, but convenience stores are like the general store and travel waystation of the 19th century: they are essential to their communities, but as with so many retail sectors during the pandemic, the transformation already begun must accelerate so convenience stores remain vital. Some convenience stores have been critical during the pandemic, such as the Arivaca Mercantile in Arivaca, AZ, as the nearest gas station and grocery store are more than 35 miles distance.

Most media have recovered as well as could be expected since the start of the pandemic, despite significant losses of ad spending and shifts in people’s media use. TV was able to benefit from its ubiquitous position, as viewers, including young adults, planted themselves in front of their TVs for news and entertainment to fill their additional time at home. Eventually, digital media benefited significantly (and still is), as well as many retailers from