Understand The Client Continuum

Most media sellers show up to renewal meetings eager to talk schedules and impressions, while their clients are preoccupied with upstream issues like market share, competition, and sales performance. This article introduces the “Marketing Continuum” — Product, Brand, Sales, Message, Media — to explain why advertisers live upstream while radio and other media live at the far end. Because of this gap, many renewal conversations are misaligned, with sellers pushing media solutions while clients are still wrestling with deeper business questions. Sellers who deliberately “walk upstream” by asking thoughtful questions about the client’s current challenges shift the dialogue from “Do you need a Q1 schedule?” to “What are you trying to achieve right now?”. Over time, this upstream posture transforms them from vendors into trusted thought partners, earning earlier visibility into plans and larger, more strategic opportunities. Read More

Why Smart Sellers Start With a Client Needs Analysis

For local media reps, sales managers, and agency pros, a disciplined Client Needs Analysis separates order-taking from consultative selling.
A disciplined Client Needs Analysis (CNA) turns a sales call from pitching into diagnosing—aligning every tactic with one clear business objective and a simple success metric. By mapping the customer, current funnel, decision path, and constraints up front, local media sellers and agencies cut guesswork, right-size budgets, and set renewal criteria before a dollar is spent. The process is practical: do the homework, ask targeted questions, define the KPI, establish instrumentation (tracking numbers, landing pages, promo codes), and close with a one-page brief and same-day recap. Avoid common traps—rushing to inventory, juggling too many KPIs, and ignoring capacity—and make CNA a team habit through inspection, role-play, and consistent post-call summaries. The payoff is faster deals, cleaner creative, measurable outcomes, and higher retention—because clients fund what they understand and can track. Read More

Sales Tip: Build “Good–Better–Best” Packages That Protect Margin

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Know Who You're Talking To: The Power of Personality-Based Selling (and Living)

Understanding and adapting to a buyer’s personality type is a critical sales skill that can significantly improve close rates, reduce objections, and build long-term relationships. Drawing from DISC and MBTI frameworks, buyers can be categorized into four core types—Driver, Analytical, Amiable, and Expressive—each with distinct motivations and communication preferences. The article provides detailed strategies for identifying and selling to each type, including hybrid personalities, using real-world examples and role-play scenarios. It also highlights the risks of misalignment, such as being ghosted or losing credibility, and offers advanced techniques for adapting in real time. Beyond sales, this approach enhances communication in all interpersonal relationships, from family to the workplace.

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Write Your Way to Sales Success: The Power of the Pen

As a media sales professional, your words are your weapons. They’re the tools you use to persuade, influence, and close deals. A well-crafted email, a compelling proposal, or a persuasive pitch can make all the difference. Why Writing Matters in Media Sales Clear and Concise Communication: A clear and concise message ensures your audience understands your point, leading to faster decision-making and increased efficiency. Read More

Maximize Your Sales Success: The Power of Reading, Writing, and Speaking in B2B Sales

I am never without a book, whether it’s a hardcover or an audiobook. If I’m doing anything that allows me to listen to a book, you’ll find me with an audiobook. I used to buy books for my clients, only to see them collect dust, unopened and unread. Right now, the One-Up Book Club is on its second round. The first five books include Nate Silver’s On the Edge, How Migration Works by Hein de Haas, Overruled by Neil Gorsuch and Janie Nitze, Minds Wide Shut by Garry Saul Morson and Morton Schapiro, and Nexus by Yuval Noah Harari. Read More

How to Write a Business Proposal [Examples + Template]

A business proposal can bridge the gap between you and potential clients. Done correctly, it will outline your value proposition and persuade a company or organization to do business with you. Here, we’ll take a look at the various kinds of business proposals and go over how to write one. We’ll also see some ideas and examples to help guide yours. Read More

Mastering Chess Strategy and Sales Conversations: How Openings Win in Both Games

In the seventh grade, I learned to play chess. When I got to high school, I came across a book called Bobby Fischer Teaches Chess, and decided to study it. It was unusual. It gave you a chess puzzle to solve. To see how you did, you had to turn the book upside down to read Fischer’s notes and recommended strategy. I played all summer and got better and better, beating my freshman peers easily. The seniors, however, were able to beat any and all freshmen. Read More

Mastering Body Language in Media Sales: Advanced Techniques for Experienced Professionals

In media sales, your ability to build relationships, influence decision-makers, and close deals depends as much on how you communicate as what you say. While seasoned sales professionals understand the fundamentals of body language—eye contact, posture, and mirroring—true mastery involves recognizing the subtle cues that reveal client intent, controlling your own nonverbal signals, and using advanced techniques to create trust and urgency. Read More

Questions/Answers, Engaging Customers In Verbal Ping-Pong

I listen to a lot of sales calls. Recordings of client sellers in calls/meetings. Sometimes webcasts where someone is talking about call strategies and going through role plays. This week, it was on creating urgency with questions. So much of it begins to look like a game of pint pong. Read More

Flood Your Pipeline: Why Your Lead Generation B2B Sucks (And How to Fix It)

Sitting there, sipping on your fourth coffee, staring at your CRM like it’s about to magically sprout leads. Hitting refresh on your inbox like the sales gods are about to drop a golden opportunity straight into your lap. Your pipeline? Drier than a gas station turkey sandwich. Your sales team? One bad month away from collective burnout. Your boss? Asking why leads aren’t flowing in like the Nile while you try not to throw your laptop out the window. Read More

Creating Customers For Life…

No, this isn’t a post on the importance of retention/renewal/expansion, though the underlying principles can impact retention/renewal/expansion. It’s a very different focus on our customers, what they mean to us and what we mean to them. This came up in a discussion, someone was asking about Partners In EXCELLENCE, our GTM process, and our strategies. I mentioned, offhandedly, that we have a principle underlying everything we do. I said, “We are driven by creating customers for life!” Read More

Information Asymmetry…

Information Asymmetry has been a powerful tool in buying/selling almost from when Eve convinced Adam to take a bite of an apple. Centuries ago, Francis Bacon said, “Knowledge is power.” We’ve always tended to wield that knowledge as a weapon, creating advantage to us. Information asymmetry occurs where one party has a disproportionate informational or material knowledge advantage over the other party. Read More

What is Benefit Selling in Traditional Media Advertising?

Benefit selling is a sales approach that emphasizes the results and value of a product or service. Rather than focusing on what an ad space is—such as a 30-second TV spot or a full-page magazine ad—it focuses on what it does for the client, like boosting brand recognition, increasing foot traffic, or generating leads. Read More

Cold Calling: What It Is & How to Do It Right

As a B2B SaaS content strategist, I‘ve found myself on the receiving end of countless cold calls, especially after signing up for industry reports. It’s always a strange experience that keeps surprising me. Just last week, after downloading a marketing automation whitepaper, my phone lit up with calls from eager software representatives. Read More