You’ve got questions. We’ve got answers. Hi, I’m Kevin Eikenberry, answering the questions that new leaders ask us. Actually, it’s our goal to help all leaders be more successful, productive, and confident, and today to help you be more of those things. We’re going to talk about the one-on-ones you have with your team members. Are you ready? Let’s get started. I’ve been asked this question many times, and it’s a good question.

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As a sales manager, I appreciated the value of curiosity in building relationships with prospects and coaching my team. Curiosity is an essential aspect of human nature that drives us to explore, learn, and grow. Whether seeking knowledge about the world around us or trying to understand other people’s thoughts and emotions, curiosity plays a vital role in our personal and professional development.

Chatbots are AI-powered tools that simulate human conversation and are and will be increasingly used in media sales to automate lead generation, campaign planning, and customer support. Companies like Sephora, H M, and regional newspapers have successfully deployed chatbots to improve engagement and streamline ad operations. The benefits include 24/7 availability, scalability, and data collection, but drawbacks such as poor user experience, limited understanding, and brand risk remain significant. Experts emphasize the importance of using chatbots strategically, with clear escalation paths and human oversight. Ultimately, chatbots are best used as productivity enhancers—not replacements for authentic, human-driven media relationships.

Retail uncertainty may be driven by inflation, tariffs, supply-chain volatility and cautious consumers, but the opportunity for local media sellers and agencies is not to retreat—it is to sell smarter. The retailers most likely to hold share in an unpredictable market are the ones that sharpen pricing, deepen personalization and demand measurable performance, and those priorities create openings for radio, TV, print, outdoor and digital sellers who can connect media strategy to real business outcomes. For local-market sales teams, the message is clear: stop pitching channels in isolation and start helping retailers build coordinated campaigns that protect margins, drive traffic and prove results.

Retailers are under pressure to combine data-driven efficiency with the emotional “magic” of storytelling to win today’s fickle consumers. Local media reps and advertising agencies can capitalize by packaging omnichannel campaigns that integrate predictive analytics, local market data, and authentic creative.

By offering measurable results—such as foot-traffic lift, in-store sales, and online conversions—media sellers move from simple vendors to strategic partners. Authentic, community-based storytelling and experiential activations help local brands differentiate and avoid the “race to the bottom” on price. Those who embrace this data + magic model can capture larger budgets, strengthen client relationships, and increase their own revenue in a rapidly evolving retail landscape.

Traditional media—radio, TV, newspapers, magazines, cable, and outdoor—continues to play a vital role in building brand awareness and trust, even as digital platforms dominate the advertising landscape. Despite the rise of programmatic and targeted digital ads, traditional channels offer unmatched transparency, broad reach, and credibility. Growing concerns over digital ad fraud, which costs advertisers billions annually through tactics like click fraud and domain spoofing, are prompting marketers to rebalance their media strategies. Leading brands are integrating traditional and digital media to create full-funnel campaigns that combine mass exposure with precision targeting. As younger audiences rediscover analog experiences, traditional media is proving its resilience and relevance in a hybrid advertising future.

Weekly Newsletter April 13, 2026

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The Trends 2015 Special Report from THE MEDIACENTER focused on the “New Consumer.” These are the consumers who want to have significant influence over companies’ current products and services and those they are developing as well as how, when and where those companies communicate and interact with them.

U.S. retail sales rose 1.4% in March 2025, driven by auto purchases and supported by tax refunds, lower gas prices, and modest income growth. While the National Retail Federation forecasts core retail sales to grow up to 3.7% this year, consumer confidence remains shaky amid ongoing tariff uncertainty and global trade disruptions. For local media, this presents short-term ad revenue opportunities in sectors like auto, home improvement, and financial services. However, advertisers are expected to be cautious and demand more ROI-driven, flexible advertising solutions.

Weekly Newsletter January 5, 2026

Leading isn’t easy, and leading sales is one of the more difficult roles in business. Unlike some other leadership roles, there seem to be more variables in sales. Some of them include the sales effectiveness of the sales force, the economic environment, the nature of competition, and the variability that comes from trying to help people change their business results. This list of qualities is necessary for success, although there are others.

Rare Beauty launched a groundbreaking scratch-and-sniff billboard campaign in New York City to promote its first fragrance, blending traditional out-of-home advertising with geogated mobile sampling via Shopify’s Shop app. This innovative approach allows passersby to experience the scent and request a free sample by scanning a QR code, turning static media into an interactive, trackable experience. The campaign highlights how sensory engagement and digital integration can drive product trials and social sharing, especially among Gen Z consumers. Local media sellers and ad agencies can draw inspiration from this strategy to create tactile, tech-enabled campaigns that connect physical presence with digital action. Ultimately, Rare Beauty’s activation demonstrates how out-of-home media can evolve into immersive brand experiences that deliver measurable results.

Retailers are moving beyond AI chatbots and beginning to deploy “agentic” AI that can take real actions, from marketing execution to customer-service workflows. As that shift accelerates, many are discovering that broad, general-purpose large language models often struggle with retail’s rule-heavy, SKU-level realities—where accuracy matters more than eloquence. Smaller, domain-specific language models trained on a retailer’s own verified data can deliver more reliable outputs for tasks like product content, attribute extraction, recommendations, and support automation. For local media sellers and agencies, the opportunity is to help advertisers turn first-party product and customer data into scalable, compliant creative and smoother campaign workflows—positioning themselves as operational partners, not just inventory vendors.