We have all heard about the Great Resignation. The notion that many people are leaving their job or not returning to work has been a persistent theme of 2021 and 2022. There are any number of theories as to the cause of this trend: Pay scales were too low. Government benefits were too high creating a disincentive to work. People were fearful of getting sick and/or bringing the virus home to members of their family.

Too long, didn’t read: Goodhart’s Law should be used for leading metrics, but lagging metrics make great targets. In fact, the further downline you go, the better they get (to a point). Today we are going to be talking about a topic I have been exploring for a while: Goodhart’s “Law”. For those of you who are unfamiliar, the adage goes “when a measure becomes a target, it ceases to be a good measure.”

Micromanagement. We have all experienced it – and if you are a leader, you have mostly likely done it. Yet no one ever says that great leaders are micromanagers. If it isn’t effective and we don’t like it done to us, why do we micromanage? Not all the items on this list will affect or afflict all leaders in the same way, but all are among the reasons why we take over, step in, or “try to help.”

Retaining top talent is the essential business strategy in 2022, with 87 percent of organizations citing it as important or critical. To reduce voluntary turnover, which 39% of organizations believe will increase greatly or moderately this year, organizations seek to re-imagine several elements of human capital management. Career development sits at the top of the list.

It has been written that culture eats strategy for breakfast and that culture is a great differentiator among companies. If you query Google on “What is a good company culture?” you will get billions of results (6,250,000,000!) and if you click on the links of the results on the first page you will have a list of over 100 different keys to culture. Purpose, values, mission, respect, freedom, quality of leadership, great compensation, high growth, flexibility, diversity, multi-stakeholder capitalism and on and on the list goes.

Companies are recognizing listening’s impact on retention, productivity, and culture by installing macro-organizational listening strategies. Strategies include designating a chief listening officer, hiring listening consulting firms and employing organization-wide listening mechanisms like engagement surveys; pulse-taking during exit, onboarding, and post-merger interviews; crowdsourcing methods like suggestion boxes or polling on specific topics.

The shift from being an individual contributor to leading a sales force isn’t an easy transition. The character traits are different, and so are the required skills. While it’s helpful to have experience in a sales role, by itself, it’s not enough to ensure success. Few sales managers are provided the training and development that would enable them to lead their team and reach their goals. Instead,

Change sucks. It requires one to step into the unknown. To twist and turn into a new transformed self, team or firm. To leave the safety of the known path. Lift anchor and sail into a foggy horizon with no guarantee of safe harbor. Difficult as it is … irrelevance is worse. Individuals, teams and companies that wish to transform must endure change. Successful change requires six steps

A sales manager needs to be seen and heard if they are going to lead their sales force. One of the downsides of our technologies is that the salesperson can monitor their sales force’s results over long distances. For as long as there have been CRMs, salespeople have feared their sales manager would act as Big Brother, monitoring their every move, tallying up their activities

As leaders, we most often look to blogs, books or boardroom meetings for guidance, and yet sometimes it’s everyday life that hands us the best leadership insights. Recently life gifted me just such a lesson: the importance of asking, “How is this different?” While preparing for work in another part of the world, I took part in a security briefing.

Leading isn’t easy, and leading sales is one of the more difficult roles in business. Unlike some other leadership roles, there seem to be more variables in sales. Some of them include the sales effectiveness of the sales force, the economic environment, the nature of competition, and the variability that comes from trying to help people change their business results. This list of qualities is necessary for success, although there are others.

Approach everyone you give feedback to as if they are an iceberg, as there is more below the surface when you deliver structured feedback. Feedback is structured information one person offers to another to impact a choice or behavior. The most effective way to give feedback is to offer someone a choice and present yourself as a neutral party.

You’ve got questions and we’ve got answers. Hi, I’m Kevin Eikenberry, answering the questions that new leaders ask us. Actually, it’s our goal to help all leaders be more productive, successful, and confident. Today, I am answering a question about how much leaders talk. Are you ready? Let’s get started. Lots of leaders have asked me this question: Kevin. Am I talking too much?

As leaders, a key element of our job is to maximize the performance of each person on our team. We do this through hiring the right people, training, giving them tools/processes/programs/systems to help them perform, providing the right support, eliminating barriers to their performance, and constantly coaching/developing them. We set performance goals, we measure their attainment against that performance.

Sales trainer Amy Franko shares highlights from a webinar she presented recently for SMM Connect on the most important metrics for sales managers to monitor. Before we dive into that, I speak with Amy about her shift from B2B sales in the tech world to starting her own sales consultancy. She talks about how she goes to market and how companies can be smarter buyers of sales training.