One of the most significant themes in my practice is the leader whose team of direct reports are experiencing difficulties working together. Most of my clients are CEOs, and they face this challenge with their company’s senior leadership team, but it’s a dilemma that can occur at every level of an organization. And while the leader isn’t solely responsible for their team’s culture, they typically have the greatest ability to influence it–for better and for worse.

Fuel your week with these can’t-miss co-op deals!
• Suzuki — Helping Riders Get on the Road! — Hit the road in style with Suzuki’s incredible offers on motorcycles and ATVs.
• Generac Fall Sales Event! — Keep your home powered all season long with Generac’s unbeatable fall deals.
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A new survey suggests many consumers don’t experience digital video and CTV ads as meaningfully more personalized than traditional TV—often because of over-frequency, weak creative rotation, and targeting that doesn’t “feel” relevant on-screen. For local media AEs and agencies, that perception gap is the opportunity: clients don’t want more jargon about targeting—they want a better managed ad experience they can defend. The winning play is to sell “premium delivery” (controls, rotation, sequencing, and proof) so streaming performs better and feels smarter to the viewer.

Used strategically, body language can emphasize your argument and make it resonate with your audience. Want to really drive a point home with your prospect? Consider walking a few steps toward them. Nodding, smiling, and maintaining eye contact will create a positive and receptive atmosphere. And making small, restrained gestures can project an air of authority and confidence.

Consumers plan to spend the same or more this holiday season despite financial pressures, but many feel overwhelmed by promotional noise and are abandoning purchases out of frustration. Generative AI is emerging as a “holiday helper,” giving shoppers curated recommendations and clearer choices—if retailers feed it structured, consistent content. At the same time, physical stores are reclaiming center stage as experiential hubs and omnichannel switchboards, from community-driven formats to BOPIS, returns and in-store events that build confidence and connection. For local media sellers and agencies, the opportunity is to help retailers simplify decisions, turn stores into local events, align AI and in-store promises, and ultimately sell confidence rather than just more clutter.

Kick off the week strong with these must-run co-op campaigns your customers will be excited to promote!
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The media has been filled with stories about a so-called “retail apocalypse,” citing the large number of store closings, abandoned and eerily quiet shopping malls and the explosion of the Amazon phenomenon (and online shopping in general) as some of the primary reasons. It’s true that retail has been battered and bruised during the past years, especially 2017, but just as life must evolve to sustain itself, so must retail.

Whether you are a seasoned executive or simply starting your professional journey, investing in communication training is an investment in yourself that will pay dividends throughout your career. Embrace the power of effective communication and watch as your professional opportunities flourish.

Fuel your week with these can’t-miss co-op deals!
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• Cooper Tires Fall Rebates! — Roll into fall with confidence and cash back when you take advantage of Cooper’s seasonal tire rebates.
• Dive Into Fall With Honda Marine! — Make waves this season with exclusive savings on Honda Marine engines and equipment.

This is the glorious time of year when most leaders are engulfed in budgets, planning, meetings, and deadlines. With less than six weeks until 2023, let’s dive into a few things to check off or add to your list. Always Start by Looking Back Data is your friend so take the time to review your performance metrics, leading indicators, pipeline performance, and how accurate your revenue projections were/are.

Creating realistic and engaging role-play scenarios is crucial for sales training as it helps participants develop and refine their skills in a controlled, practice-based environment. Below, I provide two detailed examples of role-play scenarios that can be used in sales training workshops, each aimed at enhancing different aspects of the sales process.

You’ve got questions, we’ve got answers. Hi, I’m Kevin Eikenberry, answering the questions that new and frontline leaders ask us. Actually, it’s our goal to help all leaders be more productive, successful, and confident. And this video series is just one way we do that. Today, I’m asking the question. How do I get people to follow me?

For local media reps, sales managers, and agency pros, a disciplined Client Needs Analysis separates order-taking from consultative selling.
A disciplined Client Needs Analysis (CNA) turns a sales call from pitching into diagnosing—aligning every tactic with one clear business objective and a simple success metric. By mapping the customer, current funnel, decision path, and constraints up front, local media sellers and agencies cut guesswork, right-size budgets, and set renewal criteria before a dollar is spent. The process is practical: do the homework, ask targeted questions, define the KPI, establish instrumentation (tracking numbers, landing pages, promo codes), and close with a one-page brief and same-day recap. Avoid common traps—rushing to inventory, juggling too many KPIs, and ignoring capacity—and make CNA a team habit through inspection, role-play, and consistent post-call summaries. The payoff is faster deals, cleaner creative, measurable outcomes, and higher retention—because clients fund what they understand and can track.

Chatbots are AI-powered tools that simulate human conversation and are and will be increasingly used in media sales to automate lead generation, campaign planning, and customer support. Companies like Sephora, H M, and regional newspapers have successfully deployed chatbots to improve engagement and streamline ad operations. The benefits include 24/7 availability, scalability, and data collection, but drawbacks such as poor user experience, limited understanding, and brand risk remain significant. Experts emphasize the importance of using chatbots strategically, with clear escalation paths and human oversight. Ultimately, chatbots are best used as productivity enhancers—not replacements for authentic, human-driven media relationships.