Once upon a time, there was “health,” well understood by most Americans. “Wellness,” however, was a somewhat vague term not fully understood and seemed to be limited to health spas and retreats and various New Age philosophies and questionable treatments. The pandemic has changed that relationship, elevating wellness on par with health and creating an equal partnership in the minds of millions more Americans and people across the globe. Make no mistake, health wellness is a global trend, almost a phenomenon.

There are two ways to describe what a sales manager does. One is to look at the outcomes they are responsible for creating. Another is to look at the individual tasks that deliver those outcomes. There are several things that make it difficult for sales managers to reach their goals, and much of their work aims to overcome these challenges.

Gen Z isn’t abandoning online shopping—but they’re showing a clear preference for in-store experiences when discovery, confidence, and social energy matter. Research points to Gen Z using stores as places to browse, validate choices, and turn shopping into an “event,” while still relying on digital tools to research and plan. The winners are retailers who remove friction (fast checkout, preferred payment options, inventory confidence) and make stores worth the trip with curated experiences and moments that feel shareable. For local marketers and media sellers, the opportunity is to shift campaigns toward driving measurable store visits through events, drops, and community-based messaging that turns foot traffic into habit and loyalty.

The media has been filled with stories about a so-called “retail apocalypse,” citing the large number of store closings, abandoned and eerily quiet shopping malls and the explosion of the Amazon phenomenon (and online shopping in general) as some of the primary reasons. It’s true that retail has been battered and bruised during the past years, especially 2017, but just as life must evolve to sustain itself, so must retail.

Sara Blakely, founder of Spanx, transformed a personal frustration with pantyhose into a billion-dollar brand by blending grit, humor, and outsider thinking. With no background in fashion or business, she taught herself patent law, pitched her product door-to-door, and earned Oprah’s endorsement, launching Spanx into national fame. Her success is rooted in empathy, authenticity, and a growth mindset that embraces failure as fuel. Blakely’s marketing strategy relied on storytelling over ad spend, and her leadership style fosters vulnerability, purpose, and resilience. Beyond business, she’s a philanthropist, adventurer, and prank-loving mom who believes joy and discomfort are both essential to growth.

Zig Ziglar was a renowned American author, salesman, and motivational speaker who transformed the field of sales with his emphasis on integrity, service, and personal development. His philosophy centered on the belief that helping others achieve their goals is the key to personal success. Ziglar's teachings continue to inspire sales professionals worldwide, emphasizing the importance of a positive attitude and ethical practices. As he famously said, "You can have everything in life you want if you will just help enough other people get what they want."

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Dale Carnegie’s journey from farm boy to global authority on communication offers timeless lessons for anyone in advertising or media sales. His story reveals how empathy, listening, and relationship-building—not just data or persuasion—drive real influence and long-term client trust. Carnegie’s principles, like making others feel important and speaking in terms of their interests, are directly applicable to pitching, negotiating, and retaining clients in today’s competitive media landscape. Reading his story isn’t just inspiring—it’s a masterclass in the human side of selling that every ad professional should revisit.

If you’ve ever been in sales, you know first-hand that one of the most powerful ways to go from good to great is having a strong sales manager. The best sales managers are active listeners and innovative thinkers. They know how to inspire and motivate their teams. So, is there a secret that only these superstar managers know?

Mary Kay Ash turned rejection into a revolution, building one of the most successful sales organizations in the world by focusing on recognition, belief, and the power of human connection. Her methods — making clients feel important, celebrating team wins, and selling with empathy — are timeless principles that apply directly to media sales and advertising. In a world where agencies and media reps fight for attention, her model reminds us that value isn’t just in the product — it’s in how we serve, listen, and lead. Mary Kay didn’t just teach people to sell — she taught them to believe, and that’s what built a billion-dollar brand.

With the coming of the digital age, consumers were wary of shopping online. In retrospect, the transition was relatively quick, given that people are conducting most of the buying process of their biggest purchases online: vehicles, homes, appliances, jewelry, etc. When it was almost impossible to shop in stores during 2020, e-commerce was a welcome alternative. According to US Department of Commerce data, online sales increased 53.4% during Q2 2020 and maintained that extreme growth through Q1 2021 at 46.9%.

Let’s talk about B2B lead generation. It sounds complicated, right? But it’s really just a fancy way of saying, “finding the right people for your business and getting them interested in what you offer.” The challenge? Not all businesses are the same. What works for a software company probably won’t work for a manufacturing firm. That’s why you need a different approach for different industries.

Meta’s reported decline of 20 million daily active users across its family of apps suggests that even the largest digital platforms can lose audience momentum when feeds become cluttered, repetitive or low-value. For local media sellers and agencies, the lesson is clear: advertisers do not simply need impressions; they need attention in environments people still trust, use and value. Radio, TV, cable, print, outdoor and local digital can use this moment to argue that quality content, community relevance and audience loyalty are increasingly valuable alternatives to algorithm-driven clutter.

More than one recent Media Group Online report has suggested our lives during the first 8+ weeks of the pandemic (from early March into May) would have been entirely different – and more chaotic and possibly dangerous – without e-commerce. The surge in shopping was unprecedented and caused many problems for online retailers. Nonetheless, both the biggest online retailers and even some small, local stores seemed to respond and recover relatively quickly.

The NRF’s 2026 retail forecast points to continued consumer spending growth, but the gains are expected to be uneven, with higher-income households driving much of the increase. For local media sales reps and agency professionals, that means the opportunity is not simply to sell more advertising, but to show retailers how radio, TV, print, outdoor and digital can work together to reduce hesitation and move consumers toward action. In a year where retail growth looks real but selective, the most effective media sellers will be the ones who connect media choices to timing, geography, trust and measurable business outcomes.